Question 1

What are your business hours?

Accepted Answer

We offer dog walking, pet grooming, and drop-ins from 10am until 7pm daily. We also offer 24/7 overnight pet sitting services outside of our regular business hours. Please contact us to check availability when booking a service.

Question 2

How do I schedule a pet care service?

Accepted Answer

You can schedule dog walking, pet grooming, or pet sitting services by contacting us through email or by submitting a request form online. We recommend scheduling your visits in advance to ensure availability for your chosen date/time.

A Meet & Greet is required before booking a service. Meet & Greets for dog walking services may include a trial walk. I must walk alone any dogs that may pull or are dog reactive at a separate time for everyone's safety.

Question 3

How do you ensure my pet's safety and well-being?

Accepted Answer

We take great care to ensure your pet's safety and well-being while they are in our care. We use positive reinforcement techniques, follow your pet's routine and preferences, and monitor your pet's health and behavior during our visits. We also provide regular updates and stay in communication to keep you informed.

Question 4

How long do your dog walking visits last?

Accepted Answer

Our dog walking visits typically last anywhere between 30 minutes to 1 hour, depending on your pet's needs and your preferences. Our most popular visits are 30 minutes.

Question 5

What happens during a dog walking visit?

Accepted Answer

All walks are private (your pets only), and may include up to 3 large dogs (over 40 pounds) or 4 small dogs (under 40 pounds) at one time.

We will pick up your dog(s) from your home and take them on a walk around your neighborhood. We will take a preferred route if you have one for your dogs.

We also provide water and treats as needed, and of course we will give your pets lots of love and attention during the visit!

Question 6

What areas do you provide pet care services in?

Accepted Answer

We provide dog walking, pet grooming, and drop-in pet sitting services in North Providence and Providence, RI.

We can provide overnight pet sitting services across most of Rhode Island and even some parts of Massachusetts!

Please contact us to check if we cover your area.

Question 7

What is your cancellation policy?

Accepted Answer

We require at least 24 hours notice for cancellations or changes to walks, and at least 72 hours notice for overnight visits. Late cancellations will incur a cancellation fee.

Question 8

Where can I see your forms and policies?

Accepted Answer

You can submit a Service Request form here. Submitting this form does not guarantee availability — we will contact you within 48 hours to confirm scheduling and begin the intake process.

You can also view, print, or fill out our Contract and Intake Form below. If you have booked a service with us, please complete and sign both forms where indicated prior to your Meet & Greet. You can email your completed forms to us at riversideripetcare@gmail.com or bring the completed copies with you to the consultation.

Frequently Asked Questions